Tuesday, December 27, 2011

 Top Ten Off-Road Trails and Events for 2011
Author: jburns 12/23/2011

Moab, UT. is a gathering point for off-roaders, mountain bikers, hikers, and just lovers of the outdoors. The Utah license plate featuring a red-rock arch – yeah, that’s Moab. One of the largest Jeep gatherings anywhere is the Easter Jeep Safari, occurring each year the week before Easter weekend. Moab is famous for its slickrock trails and extreme landscape, though it was previously the center of uranium mining during the Cold War. Many of the trails used today are old mining roads built to access the mines. There are literally hundreds of off-road miles to be explored, and the Easter Jeep Safari gathering offers organized trail rides, cookouts and BBQs, a vendor show at the Spanish Trail Arena, and typically some type of new product introduction from Jeep. For more information, visit the website for the group that helps organize the massive Jeep event, the Red Rock 4-Wheelers Club.

Re-post: Truck Decor 801-256-3350 sprayit@truckdecor.com

Tuesday, December 6, 2011

New Product Release 
Features & Benefits

·  O. E. Factory styling with 15° bends.
·  Wide oval step for easier, safer entry and exit.
·  Easy bolt-on, no-drill installation.
·  Custom applications WIDESIDER brackets INCLUDED and available for most popular mid and full size trucks.
·  Non-skid, UV resistant step pads.
·  Available in polished stainless steel with a limited lifetime warranty.
·  Applications in black powder coat finish with ABS composite end caps COMING SOON.

YearMakeVehicleCabFinishPart No.Price
07-12ChevroletSilverado 1500, 2500HD, 3500HDExtendedPolished stainless steel39417666$386.30
02-08DodgeRam 1500Quad39412366
02-09Ram 2500, 350039412366
09-12Ram 1500, 2500, 350039422366
09-12FordF-150Super Crew39426966

Friday, December 2, 2011

As the state legislatures close down their legislative sessions, the SEMA Action Network (SAN) resumes its yearly feature highlighting the best and worst automotive bills of 2011. While some of these bills were enacted into law, many did not make it through this year and could be reintroduced in future sessions. Keep an eye out and get ready to help us support the best and oppose the worst in 2012!

SAN is a nationwide partnership between enthusiasts, vehicle clubs and members of the automotive specialty-parts industry who have joined forces to promote hobby-friendly legislation and oppose unfair laws. With more than 60,000 North American members, SAN is the premier organization defending the rights of vehicle enthusiasts. SAN is free to join with no obligations or commitments. Join now at www.semasan.com.

1.  Washington S.B. 5586: Prohibits cities or towns from restricting inoperable vehicles, including parts cars, stored on private property if screened from public view. Bill was not enacted into law. 
2.  New York A.B. 2080/S.B. 3213: Creates a $100 one-time fee that would replace the current annual fee of $28.75 for the registration of historical motor vehicles. Bill was not enacted into law.  
3.  Maryland H.B. 155, New Jersey A.B. 448/S.B. 687, New Mexico S.B. 412, New York A.B. 2073/S.B. 201, Texas H.B. 890, Washington S.B. 5585: Creates vehicle registration and titling classifications for street rods and custom vehicles, including kit cars and replicas, and provides for special license plates. The Texas and Washington bills were enacted into law.  
4.  Connecticut S.B. 723: Extends the emissions inspection exemption to vehicles five model years old or newer. Bill was not enacted into law. 
5.   Illinois H.B. 3256: Provides for an expanded-use antique-vehicle registration class that would allow antique vehicles and replicas to be driven without limitation during the warmer part of the year, from April 1 through October 31. Bill was enacted into law.   
6.  Michigan H.B. 4885: Prohibits the state from imposing a vehicle-miles-traveled (VMT) tax or mileage-based user fee on motor vehicles, to include any global-positioning-satellite-based toll or similar program that would provide for the locational tracking of private motor vehicles or users. Bill was not enacted into law.
7.  North Carolina H.B. 187: Requires ethanol content labels on all pumps that dispense ethanol-blended gasoline. Bill was enacted into law.   
8.  Oklahoma S.B. 160: Allows municipalities to issue permits for sanctioned motor-vehicle racing events on public streets and highways within its geographical jurisdiction. Bill was enacted into law.   
9.   Tennessee H.B. 688: Exempts vehicles more than 25 years old from the state’s annual emissions inspection and maintenance program. Previous law in Tennessee only exempted vehicles manufactured before the ’75 model year from emissions inspection. Bill was enacted into law. 
10.  West Virginia H.B. 2456: Allows vehicle hobbyists to install and use aftermarket modified exhaust systems that meet a 95-decibel limit under a fair and predictable test. Bill was not enacted into law. 

1.  West Virginia H.B. 2190: Includes vehicles with exhaust systems deemed too loud, as determined by an enforcement officer’s subjective opinion, in the definition of “disturbing the peace,” a crime that carries a fine of up to $1,000 per occurrence, jail for six months or both. Bill was not enacted into law. 
2.  Arkansas H.B. 1252: Allows cities to remove an inoperable vehicle from private property if the vehicle is deemed a “nuisance” under a local ordinance. Bill was not enacted into law.
3.  Connecticut H.B. 5580: Increases from 20 to 30 years old, the age requirement for vehicles eligible for registration as “antique, rare or special-interest motor vehicles” and increases the tax assessment on vehicles registered as antiques from $500 to $2,500. Bill was not enacted into law. 
4.  Hawaii H.B. 1178: Bans the installation, ownership or use of any car with aftermarket speakers more than 6.5 in. in height or depth, any five-speaker aftermarket system, any aftermarket speaker more than 100 watts and any aftermarket speaker installed external to the passenger compartment or in an open hatch back. Bill was not enacted into law. 
5.  Massachusetts H.B. 1848, New York A.B. 1318: Imposes additional fees on the purchase of larger or higher-emitting vehicles, based on state calculations of carbon emissions and/or vehicle weight. Bills were not enacted into law.
6.  Nebraska L.B. 698: Removes labeling requirements on pumps dispensing ethanol-blended gasoline. Bill was not enacted into law. 
7.  North Dakota H.B. 1442: Prohibits the modification of any motor vehicle that altered the manufacturer's original suspension, steering or brake system. Bill was not enacted into law. 
8.  Oregon H.B. 3214: Prohibits the sale of exhaust systems and exhaust-system components that cause motor vehicles to produce noise exceeding certain undetermined noise limits. Bill was not enacted into law. 
9.  Oregon H.B. 3147: Bans vehicles whose bumpers were elevated more than 3 in. over the original manufactured bumper clearance and imposes a fine of up to $360 per offense. Bill was not enacted into law.
10. Washington H.B. 1134: Requires an annual renewal fee of $30 (added to the one-time $35 license plate fee) for collector-vehicle and horseless carriage license plates. Bill was not enacted into law. 

Thursday, December 1, 2011

After 15 Years in Business I have asked a customer to not come back for future purchases.  After many sleepless nights I found this article and this paragraph hit it on the head for me.

Michael Moulton
Truck Decor

Dealing With Bad Customers
Tom Taulli 02.22.06, 10:15 AM ET
 Los Angeles -

After her client brought a different woman to every appointment to look at vacation homes in the Hamptons, a light went off for Diane Saatchi. "After about six different women, it was clear that he was using house hunting as a way to impress the women," said Saatchi, a senior vice president with The Corcoran Group. "He had no intention buying."
She quickly dropped the client.
But aren't "customers always right"? Maybe so, but just because they're right doesn't mean there aren't bad ones that drain resources. They also have an opportunity cost. That is, a business has less time to focus on top customers. Bad customers often demoralize employees because of their complaints and excessive demands. Moreover, they are often the source of negative word-of-mouth.
So, how do you deal with bad customers? Here are a few tips:
Finding The Bad Seeds
For many years, thousands of AOL customers took advantage of free trials and then free months from the Internet service provider, now a unit of Time Warner (nyse: TWX - news - people ). Obviously, these customers were consistently unprofitable for the firm.
Dennis E. Gonier, former executive vice president of member retention at America Online, asked the acquisition department a simple question: "Why do we continue to mail these people even though we know they have no intention of paying us?"

The answer: "It’s our best list."
Gonier attacked the problem and, as a result, the portion of "free riding" fell from 30% to less than 8%. "When we confronted these freeloaders, their response was usually, 'Well, your product sucks anyway'," he said. "It's funny how it [the free service] was worth the cheating for years. The point is we knew these folks would not talk favorably about AOL from that moment on. That's a bad customer."
So how can you spot a bad customer? Gonier has some suggestions:
--The customer is acquired through the least expensive method or needed a high promotional inducement. The "least expensive" method suggests they sought you--and that is often too good to be true. The promotional inducement suggests sensitivity to price or incentive, which is not good for long-term loyalty.
--The customer has high "service costs" or contacts the company above average.
--The customer exhibits switching behavior (now or in the past) in your product or service sector or in similar sectors.
--A definite signal you have a bad customer: All contact is through their attorney.
Targeting The Right Customers
Fred Reichheld, customer loyalty expert and author of The Ultimate Question: Driving Good Profits and True Growth, says when companies disappoint their customers, they become detractors.
"Our research has shown that from 25% to 50% of customers are detractors at typical firms today. This enormous unmeasured liability is throttling corporate growth," he said.
Reichheld considers the best way to determine the extent of this problem is to ask customers "the ultimate question": On a scale from zero to ten, how likely would you be to recommend us to a friend?
Detractors score 0-6. "By identifying them, it is possible to probe for root causes and solutions," said Reichheld. "When there is no economically rational solution, then the best alternative is to help those customers find a better supplier for their needs."
Take HomeBanc (nyse: HMB - news - people ), a regional mortgage banker based in Atlanta, Ga. The company offers a refund without any conditions. The result: The policy identifies bad customers and also teaches salespeople how to avoid such customers. "Home Banc returns fees to less than one half of 1% of customers," said Reichheld. "But the closed loop feedback creates far more value for the firm and minimizes the number of 'bad customers.'"